Terms of Sale
The seller, PhotonMD, tries to ship all REVIAN orders within one business day of receipt. Typically orders ship the same business day if received by 3pm EST. If free shipping is offered the seller will select the most economical shipping option that allows for tracking, delivery confirmation, and insurance.
If an item ordered is out of stock or the order cannot be processed and/or shipped for any reason, then customers will be notified via email or phone within one business day of the seller’s receipt of the order.
Transit time for Ground / Home Delivery and free shipping options vary from one business day to 7-10 days depending on the delivery address. Currently, shipments originate from central North Carolina. If Express shipping (e.g. Overnight or 2Day) is selected transit times are in accordance with the transportation service provider’s quoted delivery for the selected shipping method.
Title of the device passes from the seller (PhotonMD) to the buyer when the shipment is tendered to the transportation service provider.
Currently, orders cannot ship to addresses outside of the United States.
Returns and Exchanges:
While the Company is committed to providing quality products, because the Device is a medical device, no returns or exchanges are permitted, except as otherwise expressly provided in these Terms of Sale. If the Device or any component thereof is defective or otherwise does not function properly within the Limited Warranty period, you may submit a return request via the user portal. Proof of purchase is required, and the Device and all accessories must be returned to the Company. All returns must be authorized by Company prior to return shipping. Once a return is authorized, Company will issue to you a Return Merchandise Authorization (the “RMA”) number and provide you instructions on how to return your Device. Failure to comply with the instructions on how to return your Device could result in delays in processing and potentially refusal of the delivery.
Company warrants to you as the original purchaser of the Device that the Device will be free from manufacturing defects in material and workmanship for a period of twelve (12) months from the date of delivery. Company does not warrant that the operation of the Device will be error-free or uninterrupted. Users are responsible for the proper maintenance and handling of the Device. No warranty is extended to any Device that has been altered, physically damaged or modified in any way. The limited warranty does not cover problems caused by your acts (or failures to act), the acts of others or event beyond Company’s reasonable control. Please refer to the user manual included with the Device for complete warranty information.
100% Money Back Guarantee:
In order to qualify for the money back guarantee the user must have a minimum of 80% treatment compliance as reported within their user dashboard during their first six months (180 days). If the user is not fully satisfied with his or her results, the user must notify the Company during the seventh month (day 180 – day 210) after the date of purchase that they are returning the product. The Company will review the user’s information to ensure the user was a minimum of 80% compliant with the recommended treatment regimen and then provide a Return Merchandise Authorization (the “RMA”) number. The user will be responsible for shipping the Device back to the Company with the RMA number, once the Device has been received the Company will process the refund for the amount paid for the device. For example, if the user purchases the Device on January 1, the Company receives the request to return the Device due to unsatisfactory results during the month of July, and the user had been a minimum of 80% compliant, the Company will provide an RMA number. The user will then receive a refund for the price once the Device is received by the Company. You may submit a Money Back guarantee request through the user portal as noted in the Returns and Exchanges section.